Online Dispute Resolution
Franklin County Municipal Court

Columbus, OH

Privacy and Security Terms

Last updated Sept 27, 2016

The Franklin County Municipal Court's Online Mediation (the “Service”) is a service provided, supported and maintained by Court Innovations, Inc. (“Court Innovations”), a Delaware corporation, for use by members of the public who have disputes and court staff in the Court. By using this Service (whether accessed through the Court website or www.courtinnovations.com/OHFCMC), you agree to the these Privacy Policy and Security Terms.

User Tracking and Data Capture Practices

Court Innovations collects and aggregates user information regarding use of our websites and the Court website where you access the Service for purposes of statistical and other analysis to help us improve our websites and the Service. Among other things, Court Innovations may collect and record domain names and/or IP addresses. This tells us what Services are used by distinct users, but does not tell us the individual identities of the users.

In some areas of the Court Innovations website or the Court website, in order for us to provide the Service, we do require and record personally identifiable information. By your use of the Service you consent to the collection of such information. This is done with your active permission and participation by your use of the Service.

Information we collect includes your name, case number, contact information, and party information, and may include other information provided by the court to enable the site to work. Some of this information may be provided by you directly and some information is obtained directly from the Court. After you enroll for the Service, this information is used for verification purposes, to provide the Service.

Once you sign in to the Service or use the Service to perform a case search (either through the Court website or www.courtinnovations.com) you are not anonymous to us. Only the minimum set of required information for online review of your case using the Service is requested or provided and stored. It will be used only for such purposes and will not be shared with third parties, other than information the court uses to perform its business, and information (messages or documents) that you choose to share with the other party. No individually identifiable information will be used in usage pattern reporting.

We may also use “cookies” in providing the Service. A cookie is a small amount of data which often includes an anonymous unique identifier which is sent to your browser from a website's computers and stored on your computer's hard drive. The data stored in these cookies is read by the Court website or the Court Innovations website for the purposes stated above. You can set your web browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. The Service may be impaired if you decline to accept cookies.

Confidentiality and Data Security

We want our site visitors and users of our websites and the Court website to feel confident about using the Service and, therefore, are committed to protecting the information we collect. Unless required by law or the Court, Court Innovations will not transfer, sell, or otherwise make available to third parties personal information or provided by users of the Service, including email and mailing addresses. We limit access to personal information about our users to those Court personnel for whom we believe such access to be appropriate in light of the functions and responsibilities of their jobs and in using the Service.

We have physical, electronic, and procedural safeguards to protect your personal information that is stored in our systems from unauthorized access. Our systems are configured with full 128-bit SSL-based data encryption or scrambling technologies and with firewalls to help protect confidential information, such as names, passwords, addresses, or other contact information.

Protection of Passwords and Online Mediation Information

The Service is provided to facilitate online resolution of your case. It is crucial that, as a user of the Service, you protect against unauthorized access to your case resolution page. Use the links in messages and be sure that the cell and email you provide are unique to you and not shared with others whom you do not want to see your case information and negotiation conversation. Further, you should be aware that no system is impenetrable. Neither Court Innovations, the Court, nor any other governmental agency, entity or body nor any vendor or service provider associated with any of our online efforts will be liable for any loss or damage relating to unauthorized access to your personal information on our system.

Email and Text Messaging

A useful feature of the Service is to notify you of the status of your case and online case review through email to your designated email account or text messaging. When you accept the invitation to come to the website, you consent to the use of email and text messaging on activity regarding your case. The Court may communicate with you through the Service, and the Service may send you automated messages, such as when the other party has sent you a new message or file. You are solely responsible for all charges, including but not limited to, data charges and text messaging charges associated with emails or texts that we may send to you.

Information Voluntarily Provided

In using the Service, we may request that you voluntarily participate in surveys, focus groups, interviews or other activities. Your participation in these activities is completely voluntary and you may opt out of participation at any time by sending us an email to info@courtinnovations.com. We will use the information obtained through your participation in these activities to improve our websites and the Service. We will not sell or otherwise make this information available to unrelated third parties for their marketing purposes.

Contacting Us

If you have a comment or question about the use of our website or the Service, please contact us as follows:

Updates to Our Privacy & Security Statement

Court Innovations Inc. reserves the right to change this statement at any time and in its sole discretion. If the statement is changed, the new version will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new statement on this site.

© 2016 Court Innovations Inc. This site contains links to websites, such as to court websites and to driving education providers, to which our privacy statement does not apply. We encourage you to read the privacy statement of every website you visit.